Using b11 Terms and Conditions — The Complete Guide for Members

B11 is an online gaming platform operated for users in Bangladesh. These Terms & Conditions ("Terms") govern the legal relationship between b11 and its members ("Users"). By accessing the b11 website, creating an account, or playing any game, you agree to be bound by these Terms.

B11's Terms & Conditions may be updated at any time. Any changes will be announced on the platform and the "Last Updated" date will be revised accordingly. Continued use of the platform after any changes constitutes acceptance of the new terms.

These terms have been drawn up in accordance with applicable laws of Bangladesh. In the event of any dispute, both parties will seek to resolve the matter through discussion.

To create an account on the b11 platform, you must provide accurate and complete information. Registering with false details may result in account termination and forfeiture of any funds held in the account.

• Each individual may create only one account
• Name, mobile number, and date of birth must be accurate
• Mobile number verification is mandatory
• Keeping your account password confidential is your responsibility
• Accounts must not be shared with third parties
• Any suspicious activity on your account must be reported to b11 Support immediately

If multiple accounts belonging to the same person are found, b11 reserves the right to close all such accounts and cancel all associated bonuses and withdrawal requests.

B11 services are available to users aged 18 and above only. Registering an account as a minor is strictly prohibited. b11 may request a National ID or birth certificate at any time for age verification.

For age verification, b11 accepts the following documents: National ID (NID), passport, driving licence, or birth registration certificate. Withdrawals may be restricted until verification is complete.

You can deposit on b11 using bKash, Nagad, Rocket, and other approved payment methods. Deposits are typically credited to your account within 30 seconds.

• Minimum deposit amount: BDT 100
• Deposits must be made from a payment method registered in your own name
• Deposits from third-party accounts are not accepted
• No additional charges on deposits
• If a deposit is delayed due to a technical issue, please contact support

Funds deposited on b11 may only be used for gaming purposes. Using the platform for money laundering or any other illegal activity is strictly prohibited and may result in legal action.

Identity verification must be completed before making a withdrawal from b11. Once verified, withdrawals are typically processed within 1 to 24 hours.

• Minimum withdrawal amount: BDT 300
• Withdrawals can only be made to a payment method registered in your own name
• A maximum daily withdrawal limit applies — contact support for details
• Wagering requirements must be met before bonus funds can be withdrawn
• Withdrawals may be temporarily suspended in cases of suspicious activity

B11 regularly offers a variety of bonuses and promotional deals. Each bonus comes with its own terms, which you should read carefully before claiming. Accepting a bonus without understanding the conditions may cause issues later.

• Each bonus has a wagering requirement (typically 10x to 30x) that must be met
• Bonuses must be used within the specified validity period
• The same bonus cannot be claimed more than once
• Any attempt to abuse bonuses or exploit the system will result in bonus cancellation
• b11 reserves the right to modify, suspend, or cancel any bonus offer at any time
• The welcome bonus applies to first deposits only

Cashback offers are generally provided on a weekly basis and are calculated on net losses. The amount and conditions of each cashback offer are specified separately for each promotion.

The following activities are strictly prohibited in order to maintain a fair environment on the b11 platform. Any violation of these Terms & Conditions will result in immediate account closure.

• Creating or operating multiple accounts
• Using bots, automation software, or scripts
• Attempting to manipulate game outcomes
• Activity intended to circumvent bonus terms
• Using the platform for money laundering or any unlawful purpose
• Harassing or defrauding other members
• Exploiting or attempting to identify security vulnerabilities in the platform
• Using third-party payment methods

B11 reserves the right to temporarily suspend or permanently close accounts under the following circumstances. Members will be notified via email or through the platform in the event of a suspension.

• Any violation of these Terms & Conditions
• Failure to verify identity or providing false information
• Suspicious financial activity
• At the member's own request (self-exclusion)
• Prolonged inactivity (over 12 months)
• Due to legal or regulatory requirements

If an account is closed and a balance remains with no rule violations, funds will be returned once verification is complete. However, any balance derived from bonuses is non-refundable.

If you wish to close your own account, please contact b11 Support. Once self-exclusion is activated, it may not be possible to reactivate the account before the specified period has ended.

B11 believes gaming should be a source of entertainment, not addiction. That is why responsible gaming is our top priority. The well-being and mental health of every member matters to us.

• Option to set deposit limits (daily/weekly/monthly)
• Option to set a session time limit
• Temporary Self-Exclusion
• Reality Check Reminder
• Detailed reports on gaming history and spending
• Support for identifying problematic gaming behaviour

B11 is committed to protecting your personal information. We only collect data necessary to operate the platform and store it with the highest security standards.

• All data protected with SSL encryption
• Data is never sold or shared with third parties
• User data is never shared with any authority unless legally required
• Payment information is fully encrypted at all times
• Members may request to view or delete their personal information

For more details, visit our Privacy Policy Read.

B11 strives to maintain uninterrupted service at all times. However, b11 accepts no liability under the following circumstances:

• Games lost due to internet disconnection
• Faults caused by the user's own device
• Delays in third-party payment systems
• Unexpected technical failures or scheduled maintenance
• If the user's account credentials are accessed by a third party

B11 will always do its utmost to minimise any losses to members. However, financial compensation may not be possible in the circumstances described above.

B11 may update these Terms & Conditions at any time. Members will be notified in advance of any significant changes. It is each member's responsibility to check the terms regularly.

If you have any questions or complaints regarding these Terms & Conditions, please contact our support team. Our support team is available 7 days a week, 24 hours a day.