B11 FAQ — All Your Questions
You'll find the answer right here

Yes, you must be at least 18 years old to register on b11. This is part of international gaming regulations, and we are committed to responsible gaming. Providing false information during age verification may result in account termination.

No, b11 policy allows each person to hold only one account. Creating multiple b11 accounts using the same mobile number, email address, or payment account puts all associated accounts at risk of permanent suspension.

On the login page, click the "Forgot Password?" link. Enter your registered mobile number or email and you'll receive an OTP. Once the OTP is verified, you can set a new password. If your mobile number has changed, please contact our support team.

The KYC (Know Your Customer) process keeps your account secure and helps prevent fraud. When making a withdrawal or claiming a large win, you may be asked to provide a photo of your national ID or passport. This is done solely to protect your funds.

You can deposit on b11 using bKash, Nagad, Rocket, and other popular mobile banking options. Bank transfer is also available. To learn more about all supported payment methods, Deposit page visit this page.

The minimum deposit on b11 starts at just BDT 100, making it accessible to any player in Bangladesh. Maximum limits vary depending on your payment method and account verification level. Visit the deposit page for full details.

Withdrawal requests on b11 are typically processed within 15 minutes to 24 hours of submission. Mobile banking options like bKash and Nagad are the fastest. First-time withdrawals may take a little longer due to KYC verification.

Your balance usually updates within 5 minutes of a deposit. If it takes longer, save your payment transaction ID and screenshot, then contact b11 support. If the payment went through successfully, your balance will be credited.

After your first registration on b11, the welcome bonus is automatically credited on your first deposit. Bonus amounts and terms may change from time to time. Check the Promotions section on the home page for the latest offers.

Every bonus comes with a Wagering Requirement. This means you need to place a certain amount of bets using the bonus funds before they become withdrawable. Requirements vary by bonus — make sure to read the terms before claiming any offer.

In the b11 referral program, share your unique referral link with friends. When they register through your link and make their first deposit, both you and your friend will receive a bonus. Bonus amounts may vary by campaign.

b11 offers bingo, fish games, Sports Betting, Live Casino, and casino games. In the Live Casino, you can play in real time with professional dealers. Sports Betting covers cricket, football, kabaddi, and many other local and international sports.

Yes, b11 is fully mobile-friendly. Simply visit b11.wine from any Android or iOS smartphone browser and start playing right away. No separate app download needed — enjoy the full experience directly from your web browser.

b11 Live Casino features live roulette, blackjack, baccarat, Dragon Tiger, Andar Bahar, and much more. All games are hosted by professional dealers via real-time video streaming. To learn more, Live Casino Page visit this page.

Yes, b11 Sports Betting covers Bangladesh national cricket team matches as well as the IPL, BPL, World Cup, and all international cricket fixtures. Live betting is also available. To learn more, Sports Page visit this page.

b11 uses SSL encryption to keep all data secure. Your personal information is never sold or shared with third parties. To learn more about our privacy practices, Privacy Policy page visit this page.

Change your password immediately and notify the b11 support team. They will quickly place a temporary lock on your account and launch an investigation. To avoid situations like this, never share your OTP or password with anyone.

b11 operates under a license from an international gaming regulatory authority. All game outcomes are determined by RNG (Random Number Generator) technology, ensuring complete fairness and verifiability. Protecting players' interests is b11's top priority.

The b11 support team is available 24 hours a day, 7 days a week. Live chat is the fastest way to get help. To reach us by email, write to [email protected]. Our support team is able to assist you in Bangla.

Common issues are typically resolved within minutes via live chat. More complex matters, such as payment-related concerns, are handled within 48 hours. Providing screenshots and a transaction ID when reporting an issue helps speed up the resolution.

b11 is deeply committed to responsible gaming. For detailed information on setting spending limits, self-exclusion, and managing your gaming habits, Responsible Gaming page visit this page. Remember, gaming is for entertainment only.